If you are having problems signing up for CircleDoc – particularly if you are getting an error message within PowerPoint that says “Error Creating Account” – you may need to speak to your IT team about opening up one of the ports into your network.

Here’s the background: every business lets certain kinds of messages go in and out of their network and stops others. CircleDoc sends its update messages through port 5222. This is the port used by Extensible Messaging and Presence Protocol (XMPP), an industry standard for messaging. http://en.wikipedia.org/wiki/Extensible_Messaging_and_Presence_Protocol

We’ve put together a simple tool that can help you figure out if this is your problem. You can run it by clicking on the link below.

http://circledoc.com/files/CDDiagnostics.exe

It will try to send a signal through port 5222. If everything is set up correctly you’ll see three messages.

-Resolved DNS

-Connected to our port 80

-Connected to our port 5222

If you don’t see that last message it means your IT department would have to open up 5222 for you to use CircleDoc. You can point them at this blog post for background.

Any questions? Comment below…

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